Setup Troubleshooting for Your Silo

We understand that setting up new tech can sometimes hit a few snags. But fear not! We're here to guide you through any setup issues with your Silo device so you can get back to keeping your food fresher, longer. Follow our easy troubleshooting steps below, and you’ll be up and running in no time.

Before You Begin: A Quick Checklist

Before moving to the troubleshooting steps, let’s make sure everything is set properly for your Silo's setup. Here are a few things to check:

• Amazon Account: Required to use Alexa with your Silo. Make sure you have an Amazon account and are signed in as part of the setup.
• Wi-Fi Network: Double-check that your phone is connected to a 2.4GHz Wi-Fi. Silo does not work with 5GHz.
• Device & App Status:
  • Your Silo’s light ring should be orange, indicating it’s ready to pair.
  • The Silo app should be on the setup screen ready to detect your device.

Issue 1: Silo Is Not Powering On or Ready to Pair

What's going on?

Your Silo isn’t powering on, or the light ring isn’t turning orange when you plug it in.

Solutions:

• Double-check the Power Connection: Ensure the plug is securely connected to both the power outlet and the back of the Silo.
• Reset Your Silo: If the issue persists and your device doesn’t seem to respond, try resetting it. Learn how to factory reset your Silo.

Issue 2: Can't Connect Silo to Wi-Fi

What's going on?

During setup, Silo needs to connect to your home Wi-Fi network (2.4GHz only). If it fails to connect, here’s what might be happening:

• You’re trying to connect Silo to a 5GHz network, which isn’t supported.